Shipping & Returns
Jarvis Boards wants your online shopping experience to be enjoyable, simple, and successful. If you have any questions at any time before, during, or after your purchase, please do not hesitate to contact us.
Shipping
Made to order in Chicago
The Statesider, The Daybreak and The Increase are built to order by hand in our Chicago studio. Our current production lead time is approximately 8–12 weeks. This is the time to make your board; shipping and delivery follow completion.
For custom commissions and hospitality fleets, production timing and delivery arrangements are confirmed as part of your individual proposal. If you have a particular date in mind, please contact us before ordering so we can discuss what is possible.
Scheduled Freight Delivery
Freight delivery within the contiguous United States is $500, charged separately from the board price. Your board is boxed for shipment and travels by freight, with a delivery appointment scheduled for its arrival.
Transit time varies by destination and carrier. We’ll share delivery details as your board is prepared to ship. Standard freight delivery does not include indoor placement or packaging removal.
Local pickup
Local pickup is available from our Chicago studio by appointment once your board is complete. We’ll coordinate a pickup time with you.
Other destinations and property projects
For Alaska, Hawaii, U.S. territories or destinations outside the United States, please contact the studio before ordering to discuss delivery availability and a shipping quote.
For hospitality fleets, custom racks and other property projects, delivery requirements and any additional services are quoted individually.
Accessories and apparel
Shipping arrangements vary by item. Please refer to the product page and checkout for the applicable shipping information, or contact us if you need an item by a particular date.
Questions about your order?
Contact support@jarvisboards.com with your order number, delivery location or timing questions.
Cancellations & Returns
Effective October 28, 2026. Applies to new orders; existing accepted orders and signed proposals retain their agreed terms.
You may cancel your made-to-order board within 72 hours of purchase for a full refund. After that window and before production begins, cancellation may be possible, less previously disclosed, documented custom design work or special materials already committed to your order. We’ll confirm any deduction with you.
Once production begins, we cannot accept cancellations, returns or exchanges for a change of mind. This does not affect your rights if your board arrives damaged, is defective or does not match the agreed specifications.
When production begins
Production begins with the first physical cutting, shaping or fabrication dedicated to your board. We will not begin production or make nonrecoverable custom design or material commitments during the first 72 hours after purchase, including weekends. Personalized designs require your written approval before production. We’ll email you when production begins.
Requesting cancellation
Email support@jarvisboards.com with your order number. The time we receive your request determines whether it falls within the 72-hour window, even if the studio replies later.
Personalized boards
We’ll confirm colors, graphics, engraving and other agreed specifications in writing before production. Natural variations in wood grain and tone make each board unique.
Damage, defects or incorrect specifications
Contact support@jarvisboards.com with your order number and photographs so we can arrange an appropriate repair, replacement or refund. When Jarvis is responsible, we cover the freight necessary to resolve the issue. Your applicable consumer and warranty rights remain unchanged.
Please inspect your delivery promptly, photograph any damage and retain the packaging. Contact us as soon as possible; we do not automatically reject a claim solely because it was not reported within a short fixed window. Please contact us before sending a board back so we can coordinate its safe return.
Timing changes
If we cannot ship within the promised timeframe, we’ll notify you, explain the revised timing and provide the cancellation or refund options required by applicable law. The production and cancellation terms above do not limit those rights.
Hospitality fleets and individually quoted projects
Your signed proposal sets out design fees, deposits, approvals, production timing, delivery and cancellation terms for the project. Existing agreements are not changed retroactively by this policy.
Ready-to-ship items and accessories
You may request a return of an eligible ready-to-ship item or accessory within 30 days after receipt. Items must be unused, in their original packaging and in the same condition as received, with proof of purchase. Contact support@jarvisboards.com before returning an item so we can confirm eligibility and provide instructions. Change-of-mind return freight is paid by the customer.
For an exchange, arrange a return and place a separate order for the replacement. Once we receive and inspect an accepted return, we’ll confirm the refund and issue it to the original payment method. Your bank or card provider may take additional time to post it.
Personalized and special-order items, sale items and gift cards remain excluded from change-of-mind returns. These exclusions do not limit applicable consumer rights or remedies for damaged, defective or incorrect items.
Existing orders and refunds
The new terms apply to orders placed after the policy takes effect. We honor the terms applicable to existing accepted orders and signed proposals. Approved cancellation refunds are issued to the original payment method.
Contact
Jarvis Designs LLC
2000 W Fulton St, Chicago, IL 60612
support@jarvisboards.com